Question 1

Does Blackwall VPN keep logs?

Accepted Answer

No. Blackwall VPN is a no-log service operated by Artevus Technologies. We do not monitor, record, or store browsing history, DNS queries, destination IP addresses, traffic content, or VPN connection history (when you connected, session length, or sites you reached). For free-tier accounts we store aggregate bandwidth totals only to enforce monthly and daily data limits, not what those bytes contained.

Question 2

What personal data does Blackwall VPN collect?

Accepted Answer

We collect only what is needed to run the service: your email, account credentials, device identifier, platform (iOS or Android), server region selected, and WireGuard keys to provision your tunnel. Free-tier usage is metered with total bytes transferred per UTC day and month. We do not collect browsing history, DNS query logs, GPS location, or payment card numbers, subscriptions are billed by Apple or Google.

Question 3

Which platforms and server regions are supported?

Accepted Answer

Blackwall VPN is available as a native app for iOS and Android. When you connect, traffic is routed through WireGuard in full-tunnel mode. Exit nodes are currently in the United States and India, you choose the region in the app, and sites you visit see that server's public IP, not your device's local address.

Question 4

Can I use my account on more than one device?

Accepted Answer

Each account allows one active app login and one active VPN device at a time. Signing in on a new phone or tablet may revoke the previous session. Connecting from a new device may disconnect an existing VPN tunnel. You may receive a push notification or email when your session or VPN connection is replaced.

Question 5

What are the free-tier data limits?

Accepted Answer

Free accounts include 10 GiB per UTC calendar month and 500 MiB per UTC calendar day. If a limit is reached, active VPN connections may be disconnected and new provisioning blocked until the next UTC period, or until you upgrade to Premium. Successful invite activations can add up to 3 GiB extra for the current month. Paid subscribers are not subject to these caps while their subscription is active.

Question 6

How do Premium subscriptions and refunds work?

Accepted Answer

Premium is sold through the Apple App Store or Google Play Store and managed via RevenueCat. Subscriptions renew automatically unless you cancel in your Apple ID or Google Play account settings before the renewal date. Refunds are handled by the store where you purchased, Artevus does not process card payments directly and cannot issue store refunds on your behalf.

Question 7

What happens when I delete my account?

Accepted Answer

Deleting your account in the app (Settings → Delete Account) is a soft delete: VPN access and sessions end immediately, but you can recover the account later via email verification. For permanent and irreversible erasure of all personal data, email privacy@artevus.com from your registered address with the subject "Permanent Account Erasure Request."

Question 8

Does Blackwall VPN sell my data?

Accepted Answer

Never. We do not sell, rent, or use your personal data for advertising or ad targeting. Data obtained through the VPN is used only to provide and operate the service, consistent with Apple App Store Review Guideline 5.4. We share limited information with service providers (such as hosting, email, push notifications, and subscription processing) only under confidentiality obligations.

How can we help you?

Submit a support request